On-Demand Webinar
How AI-Driven Storm Predictions Improved Avista’s Customer Response Times And Satisfaction
This webinar was broadcast on March 26, 2024 and is now available for on-demand viewing.
Hosted by
Participants
Learn how Avista:
- Improved operational efficiency, minimizing the need for one person to monitor the weather 24/7 and making better storm readiness and response decisions, thanks to 72-hour advance warning of impact to service territory.
- Decreased estimated restoration time with better planning and preparation for each storm, delivering the right resources, to the right place, at the right time.
- Expanded communication across internal teams while improving customer communication and awareness.
- Predicted all storm events and storm-related outages, with 80%+ accuracy during the pilot and 92% accuracy during a January 2024 storm.
- Expects reduced costs and improved SAIDI and SAIFI in the long term.
Long dealing with vegetation-related customer outages triggered by dynamic weather in the U.S. Northwest, Avista needed a better way to predict storms, storm-related incidents, and their impacts.
Speakers
Andrew BarringtonProduct and Services Manager
Andrew joined Avista Corporation in 2022 as a Products and Services Manager with direct responsibilities in Unplanned Outages, Energy Management Tools and Billing & Payments. Prior to joining Avista Corp. Andrew accumulated 12 years of experience in diverse leadership positions, focusing on enhancing services, managing operations, driving innovation, and ensuring exceptional customer service.
Andrew earned a bachelor’s degree in Workforce Education and Development from Southern Illinois University in 2014 and completed his Master of Business Administration (MBA) in 2017 from Whitworth University.
Kyle CarsonDirector
Kyle joined AiDash as the Director of Presales in 2022, where he supports sales, delivery, and product development. Kyle came to AiDash with 3 years of management experience in sales engineering and over 12 years of utility industry experience as an engineer, supervisor, and project manager with Baltimore Gas and Electric (BGE). He also served as restoration strategist during severe storm restorations.
Kyle earned his Bachelor of Science degree in Mechanical Engineering from the University of Maryland College Park in 2008 and his Master of Business Administration from University of Maryland Global Campus in 2018.